“At PNP 911, we do not discriminate. There was an incident of someone creating trouble in a Nueva Ecija establishment. Someone from the establishment called 911 and within 5 minutes, the responders were there. The apprehended person in the station was identified as an off duty-officer of the law. So we can be at par or better than other countries. We have accepted the challenge and even our Regional Directors are doing simulation exercises in the field just to show how serious we are about this. I think what drives our PNP to sustain this kind of response is the joy of responding and helping our kababayans on the ground who really need help the most. It’s very fulfilling to be able to help them by responding fast, it’s just that we did not have this type of system before. Now that we have it, our PNP has high morale because they have a clear sense of direction in their patrolling. emergencies can happen anytime, and we are happy that we can respond efficiently and accurately. It is in our nature as Filipinos to want to help our fellow men, in whatever way. The PNP, the E911 National Office of the DILG powered by NGA911's cutting-edge technology, data-driven analytics, and PLDT's network are at work daily elevating 911 of the Philippines to a higher level.” ~Police Brigadier General Warren Gaspar A. Tolito, Director of the PNP Communications and Electronics Service (CES)
Responders from the Philippine National Police (PNP) now arrive on-scene in less than five minutes.
Police Brigadier General Warren Gaspar A. Tolito, Director of the PNP Communications and Electronics Service (CES), announced that more than 90% of all Police 911 calls can now be handled in record time.
The game-changing approach to emergency response is the direct result of the Department of Interior and Local Government's (DILG) Revitalized Emergency 911 Project, which requires immediate and accurate response to citizen and LGU emergency calls.
Tolito revealed that the majority of emergency calls are for vehicle accidents, domestic violence, public disturbances, individuals running amok, theft, and robbery.
Tolito mentioned interesting cases of rescues made in the nick of time, such as a woman about to jump off a bridge in Batasan Hills who was pulled to safety by PNP operatives, an abandoned newborn in an ecobag found in a vacant lot in Cabuyao, Laguna that was brought to the hospital just in time to save its life, and the thwarted hijacking of a tanker filled with goods because of swift relay messages between operatives from the scene of the crime in Caloocan to the place of apprehension in Obando, Bulacan.
According to Tolito, some cities, such as Quezon City and Zamboanga City, respond to emergencies quickly and efficiently. Areas where the nearest police station is a long distance away take slightly longer to respond, but still fall within the 3 to 5-minute range. Traffic in Metro Manila can sometimes slow down response times. The majority of emergency calls come from Laguna and Cavite, he said.
According to Robert Llaguno, the country head of NGA 911 Philippines, which provided the PNP with its patented call handling system, statistics show that after calling 911 (then pressing "1" for Police), such calls are picked up in less than a minute, with responders dispatched in 40 to 50 seconds on average. NGA 911 technology is in charge of bringing the PNP and LGUs' emergency capabilities up to US and European standards.
“Comparable and may be even better than that of the States. The PNP is determined to sustain this type of response for Filipinos and should be commended for this.” ~Robert Llaguno, Country Head of NGA 911 Philippines
Tolito said the PNP is committed to get things done within the 3 to 5 minutes standard set by PNP Chief Police General Rommel Francisco D. Marbil based on a directive from President Ferdinand Marcos Jr. last June.