As power outages in multiple locations due to "Kristine," Globe gets ready for restoration efforts

“The majority of our network is operational despite the onslaught of Tropical Storm Kristine. Several sites are down in areas affected by commercial power loss, but our teams are ready to deploy for urgent restoration work once ground conditions allow these operations.” ~Yoly Crisanto, Globe Chief Sustainability and Corporate Communications Officer

Globe provides connectivity support to affected communities

Commercial power failures caused by Tropical Storm Kristine have resulted in network outages in 21 provinces in Southern Luzon and Visayas, with Globe preparing to deploy teams for immediate restoration efforts once conditions improve.

Outages affected less than 13% of sites in Southern Luzon, but only about 7% in Visayas. Network and core services are operational in the majority of sites, and Globe assures customers that restoration efforts will be prioritized as soon as possible.

Call, text, and data services are currently affected by power outages in parts of the following provinces:

Region IV-A (CALABARZON)

●   Batangas
●   Cavite
●   Laguna
●   Quezon

Region IV-B (MIMAROPA)

●   Marinduque
●   Occidental Mindoro
●   Oriental Mindoro
●   Palawan
●   Romblon

Region V (Bicol Region)

●   Albay
●   Camarines Norte
●   Camarines Sur
●   Catanduanes
●   Masbate
●   Sorsogon

Region VIII (Eastern Visayas)

●   Biliran

●   Eastern Samar

●   Leyte

●   Northern Samar

●   Samar

●   Southern Leyte

Connectivity Support

Globe has provided connectivity support to customers in affected areas to assist them in dealing with the storm's aftermath. Globe Prepaid and TM customers will receive free unlimited calls and texts to all networks, as well as 100MB of data for all apps and sites and an additional 100MB for social media apps, valid for one day.

Eligible Globe At Home Prepaid WiFi users received free 5GB of data valid for three days, while GFiber Prepaid customers received a three-day promotion extension. In the meantime, Globe Postpaid and GFiber Postpaid customers have had their due dates extended.

Globe is ready to deploy Libreng Tawang, Libreng Charging and Libreng WiFi sites in severely hit areas to support critical relief and recovery efforts.

Globe also calls on its customers to support relief efforts by donating their Globe Rewards points via the GlobeOne app.

For more information on Globe’s disaster response and Globe Stores operations, follow GlobeICON on Facebook or visit the Globe website for the latest #StaySafePH advisories.

ABOUT GLOBE

Globe Telecom, Inc. is a leading full-service telecommunications company in the Philippines and publicly listed in the PSE with the stock symbol GLO. The company serves the telecommunications and technology needs of consumers and businesses across an entire suite of products and services including mobile, fixed, broadband, data connectivity, internet and managed services. It offers innovative digital solutions in the areas of fintech, healthtech, adtech, climate tech, shared services and venture capital. In 2019, Globe became a signatory to the United Nations Global Compact, committing to implement universal sustainability principles. Its principals are Ayala Corporation and Singtel, acknowledged industry leaders in the country and in the region.