“We are truly honored to be given this award for the second time now. Not only does this affirm our commitment to our people as a company, but also celebrates all the men and women that make up the Jollibee Group and their dedication to our values and our mission of serving great-tasting food, bringing the joy of eating to everyone. This recognition is for all of them! We focused on providing clarity, strengthening capability, and building confidence of employees during this unprecedented time.” ~Arsenio Sabado, Chief Human Resources Officer, Jollibee Foods Corporation (JFC)
The Gallup Exceptional Workplace Awards (GEWA), which are granted to just 57 organisations worldwide whose cultures foster high employee engagement, were once again given to The Jollibee Group in 2023. The Jollibee Group was the first ever Philippines-based business to get recognition in 2010.
The winners of this award, according to global analytics and consulting firm Gallup, put their employees' engagement at the centre of their business strategy and develop a workplace culture to match. At least 72% of employees at award recipients like the Jollibee Group are committed to their jobs and feel a sense of connection to their company. The average level of employee engagement in the world is only 21%, thus this number is far higher.
High engagement culture at Jollibee Group
To continuously support the business as the company repositions itself for growth post-pandemic, Jollibee Group’s Human Resources team strengthened its People Agenda, characterized by aligning leaders with the strategy, empowering employees to deliver on the strategy, monitoring progress and performance, and celebrating wins.
Example of engagement activities include the JFC Leadership Series, where top executives including the Board of Directors learned about leading through crisis and digital transformation, among others. JFC President and CEO also regularly holds the Global CEO Hour, where he directly provides business updates and engages with employes on various topics.
Employees have also been upskilled and reskilled in new focus areas in digital, talent management, and marketing in the new normal, among other topics. An On-the-Spot Recognition Program was also established, where people managers are empowered to give rewards to team members who are exemplars of company values.
“The 2023 Gallup Exceptional Workplace Award winners proved that even during some of the most challenging times, strong cultures are resilient—they find new ways to get work done and meet customer needs. These organizations continued to make employee engagement a cultural priority in their business strategy, and they maintained record levels of employee engagement while achieving or exceeding their business goals.” ~Jim Harter, Gallup’s Chief Scientist of Workplace Management and Wellbeing
Among the World’s Best Employers
Jollibee Group’s People Agenda programs continue to reap global recognition. For the third straight year, the company was also named among the World’s Best Employers by Forbes in 2022. Jollibee Group was the highest-ranking restaurant company in the said global listing, as well as the highest-ranking Philippine-based company. It was also cited by Forbes as among the World’s Top Female-Friendly Companies.
About Jollibee Group
Jollibee Foods Corporation (JFC, also known as Jollibee Group) is one of the fastest-growing restaurant companies in the world. Its mission is to serve great-tasting food and bring the joy of eating to everyone through its 17 brands with close to 6,500 stores across 34 countries including the Philippines, United States, Canada, the People's Republic of China, United Kingdom, Vietnam, United Arab Emirates, and Australia.
Jollibee Foods Corporation (JFC, also known as Jollibee Group) is one of the fastest-growing restaurant companies in the world. Its mission is to serve great-tasting food and bring the joy of eating to everyone through its 17 brands with close to 6,500 stores across 34 countries including the Philippines, United States, Canada, the People's Republic of China, United Kingdom, Vietnam, United Arab Emirates, and Australia.
The Jollibee Group has eight wholly owned brands (Jollibee, Chowking, Greenwich, Red Ribbon, Mang Inasal, Yonghe King, Hong Zhuang Yuan, Smashburger); five franchised brands (Burger King, Panda Express, PHO24, and Yoshinoya in the Philippines, and Tim Ho Wan in certain territories in China); 80% ownership of The Coffee Bean and Tea Leaf; 60% ownership in the SuperFoods Group that owns Highlands Coffee and PHO24; and 51% ownership of Milksha, a popular Taiwanese bubble tea brand.
The Jollibee Group, through its subsidiary Jollibee Worldwide Pte. Ltd. (JWPL) owns 90% participating interest in Titan Dining LP, a private equity fund that owns the Tim Ho Wan brand. The Jollibee Group has a joint venture with the THW Group to open and operate THW restaurants in Mainland China. It also has a business venture with award-winning Chef Rick Bayless for Tortazo, a Mexican fast-casual restaurant business in the United States.
The Jollibee Group has launched its global sustainability agenda dubbed Joy for Tomorrow, which aims to strengthen the company’s commitment to sustainable business practices. The agenda centers on the key pillars of Food, People, and Planet, and consists of 10 focus areas namely: food safety, food quality, nutrition & transparency, employee welfare, farmers livelihood, community support, good governance, packaging & recycling, waste reduction, and energy & water efficiency. Each focus area sets goals and initiatives that contribute and align with the United Nations Sustainable Development Goals (UN SDGs).
The Jollibee Group was named the Philippines' most admired company by the Asian Wall Street Journal for ten years. It was also honored as one of Asia's Fab 50 Companies and among the World's Best Employers and World’s Top Female-Friendly Companies by Forbes. The company is also a two-time recipient of Gallup’s Exceptional Workplace Award, making it the only Philippine-based company to receive the distinction.
To learn more about Jollibee Group, visit www.jollibeegroup.com
About Gallup
Gallup delivers analytics and advice to help leaders and organizations solve their most pressing problems. Combining more than 80 years of experience with its global reach, Gallup knows more about the attitudes and behaviors of employees, customers, students, and citizens than any other organization in the world.
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