“Quality, service, value, and cleanliness have always been integral parts of McDonald's culture. These have guided us throughout the years of providing delicious food and feel-good moments for Filipino communities. Now that we welcome everyone back to our stores for dine-in, we make sure to leverage this constant commitment as we elevate and strengthen our existing measures for the uncompromised safety of our people and our customers. It is important for us to ensure the safety and health of our employees so they keep customers safe and continue to deliver quality service to our customers.” ~Kenneth S. Yang, President and Chief Executive Officer of McDonald’s Philippines
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| (McDonald's) Ordering Kiosk for customers are sanitized after every use by a dedicated crew |
As the country continues to follow quarantine guidelines and people continue to adapt to new behaviors, McDonald’s Philippines has been making strides in ensuring the safety of their customers, while prioritizing the health and safety of their employees.
With the Department of Trade and Industry (DTI) eyeing resumption of dine-in for more restaurants by June 15, McDonald’s has elevated its standards and measures for people safety, sanitation, and cleanliness for its customers and employees, as well as for food safety.
With the Department of Trade and Industry (DTI) eyeing resumption of dine-in for more restaurants by June 15, McDonald’s has elevated its standards and measures for people safety, sanitation, and cleanliness for its customers and employees, as well as for food safety.
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| DTI visits McDonald's |
As the country continues to follow quarantine guidelines and people continue to adapt to new behaviors, McDonald’s Philippines has been making strides in ensuring the safety of their customers, while prioritizing the health and safety of their employees.
With the Department of Trade and Industry (DTI) eyeing resumption of dine-in for more restaurants by June 15, McDonald’s has elevated its standards and measures for people safety, sanitation, and cleanliness for its customers and employees, as well as for food safety.
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| McDonald's - Acrylic Shields in Dining Tables |
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| McDonald's - Crew at Front Counter |
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| McDonald's - Dedicated Waiting Area for Take Out orders |
The dine-in benchmark for the new normal
Customers of McDonald’s can expect noticeable changes in the dine-in experience. For all of its stores, the company has built on its protocols on safety and overall sanitation and has adopted enhancements that would allow for physical distancing.
Prior to entering the store, several safety measures will be conducted by McDonald’s. A "No Mask, No Entry” policy will be implemented to keep everyone safe in the restaurant. Temperature checks, hand sanitation, and footwear disinfection will be done. A one-door policy will also be implemented to manage the flow and movement of consumers and to comply with the guidelines of DTI on the number of customers allowed in-stores.
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| McDonald's - Floor Markers for Physical Distancing and Front Counter Acrylic Shields |
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| McDonald's - Hand Sanitizer for Customers |
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| McDonald's - Table Markers |
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| McDonald's - Reminder for Customers |
Upon entering, customers will immediately see the in-store safety enhancements. Each restaurant will have floor markers to serve as guides on physical distancing, counter shields are placed on every counter, and table shields are placed on dining tables. Table markers are also placed to guide customers on distancing measures. Self-order kiosks are sanitized after every use. Hand sanitizers are available in every SOK area and the front counter.
McDonald’s also ensures that customers are properly guided as they experience the new normal for dine-in. To do this, a dedicated Safety Manager is assigned to every store. They are in charge of making sure customers comply with new policies and protocols that are implemented for everyone’s safety.
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| McDonald's - Temperature Check for Customers |
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| McDonald's - Footwear and Hand Sanitation |
To ensure physical distancing is followed in the store, McDonald’s is also avoiding the crowding of customers at counters. As such, table service will be followed in every store, where the crew will bring the food to the dine-in customers’ table. For take-out orders, there will be a dedicated waiting area that is separate from the dine-in area.
“We are happy with the preparation of McDonald’s. We appreciate the preventive measures for customers and even for their employees.” ~Secretary Ramon Lopez, Department of Trade and Industry (DTI)
To learn more about how McDonald’s has prepared to welcome its customers back in stores, you may see updates on FACEBOOK.
McDonald’s Philippines master franchise holder, Dr. George T. Yang, opened the first McDonald’s store in Morayta, Manila in 1981. Since then, McDonald’s in the Philippines has been a strong and relevant player in the country’s quick-service restaurant industry, having grown a store network of 669 across the country, and will continue to grow in the years to come. McDonald’s Philippines continues to elevate its community relevance thru Ronald McDonald House Charities and customer experience
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