"Our partnership with Wiz.AI has already transformed how we manage high-volume collection calls, and with this renewed collaboration, we’re excited to explore new frontiers in automation. By integrating voice AI into our QA processes, we’re not only improving operational efficiency but also ensuring a more consistent and personalized customer experience. This innovation will also support our audit process to ensure our agents remain responsible, while helping us gain insights into how we can further enhance the way we serve our customers and continuously improve our service. We highly value our customers’ dignity and maintain zero tolerance for harassment or abusive practices.” ~Tony Isidro, President and CEO of Fuse Financing Inc.
As part of its expanding strategic partnership with Wiz.AI, a provider of artificial intelligence (AI) solutions, GCash's lending division, Fuse Financing Inc., is automating key processes in its collections operations, particularly Quality Assurance (QA), to improve customer service by strengthening its audit process and overall service quality.
Using Wiz.AI's experience, Voice AI will examine and assess call recordings, evaluating performance based on service quality. The company's commitment to moral and responsible collection practices will be maintained through this merger, and human agents will still be treated with dignity.
Over the past three years, Wiz.AI and the loan division of GCash, the leading finance app in the country, have worked together to deploy VoiceBot, an AI-powered speech automation solution that handles many, high volume collection calls. The technology has reduced the substantial manual workload, allowing agents to focus on more complex and valuable customer issues that require personal connection.
This is a big step toward tackling labor-intensive activities, which is one of the biggest issues facing the loan business. It also improves scalability, reduces errors, and enhances the entire customer experience.
Wiz.AI's technology allows the lending arm to assign low-value, repetitive tasks to human agents, such as reminding people or verifying information. By allowing agents to focus on complex customer interactions that require empathy, compromise, or more in-depth problem-solving, this improves efficiency and service quality.
“Fuse's success in leveraging voice AI is a perfect example of how the GCash ecosystem uses smart technology to solve core friction points for financial inclusion. This partnership ensures our lending platform is scalable, trustworthy, and efficient, allowing us to safely serve millions more Filipinos.” ~Pebbles Sy, Chief Technology and Operations Officer of Mynt, the Parent Company of GCash
By integrating automation into its customer service and quality assurance processes, Fuse is directly addressing the biggest bottlenecks in the industry: limited capacity, high cost, and uneven quality. The end product is a lending operation that is more accurate, scalable, and sustainable by combining computer precision with human expertise.
“This partnership is a testament to the transformative power of enterprise voice AI when applied to visionary financial ecosystems like GCash. At WIZ.AI, we’ve built our reputation as the most trusted AI partner because we understand that leaders need more than technology—they need solutions that integrate seamlessly and scale reliably. By expanding into quality assurance, we are jointly setting a new benchmark for digital lending operations across the region.” ~Jianfeng Lu, Wiz.AI Chief Executive Officer
Fuse Financing and Wiz.AI are dedicated to creating a future where lending is not only faster, more efficient, but also more intelligent as their collaboration develops, setting new standards for digital finance in the Philippines.
For more information, please visit www.gcash.com.
About GCash
GCash is the Philippines’ #1 Finance Super App and Largest Cashless Ecosystem. Through the GCash App, users can easily purchase prepaid airtime; pay bills via partner billers nationwide; send and receive money anywhere in the Philippines, even to other bank accounts; purchase from over 6 million partner merchants and social sellers; and get access to savings, credit, loans, insurance and invest money, and so much more, all at the convenience of their smartphones. Its mobile wallet operations are handled by G-Xchange, Inc. (GXI), a wholly-owned subsidiary of Mynt, the first and only $5 billion unicorn in the Philippines.
GCash is a staunch supporter of the United Nations Sustainable Development Goals (SDGs), particularly UN SDGs 5,8,10, and 13, which focus on safety & security, financial inclusion, diversity, equity, and inclusion as well as taking urgent action to combat climate change and its impacts, respectively.





























